Meta & AI consulting
Keep your WhatsApp API alive. Keep your AI honest. Anytime, Anywhere
Meta doesn't warn you before they throttle your number. LLMs don't warn you before they start hallucinating. Both problems are silent until they aren't.
GotBot is the Meta Business Solution Provider and AI consulting partner that runs the ongoing hygiene of your entire conversational layer — quality ratings, template governance, LLM behaviour, RAG accuracy, opt-in compliance, cross-platform consistency - every day, on your behalf, before anything breaks.
GotBot audited the account, took over management, and helped restore our quality rating. They now monitor it daily, and we’re back to an excellent quality rating. This is what a real conversational AI partner looks like.”
Used by the world's leading companies
Why WhatsApp and AI Layers Silently Break
Meta doesn't provide a phone number, a support line or a named contact person for WhatsApp Business accounts. Every issue — a rejected template, a throttled number, a suspended account — goes into an anonymous ticket queue that may or may not get answered in days, weeks or ever. GotBot is a Meta Business Partner. When our clients have an issue, we don't file a ticket. We call a rep.
Without ongoing monitoring, Meta's quality signals quietly drift and your messaging tier gets capped before anyone notices.
Meta's ML models score every WhatsApp Business number in near-real time — quality rating, block rates, report rates, template compliance, commerce violations. Most brands only notice when their messaging tier drops from Tier 4 to Tier 1 and campaign volumes collapse.
GotBot monitors quality signals daily, catches drift in the first 48 hours, and defends the account before Meta acts.
LLMs hallucinate at rates between 50% and 82% depending on model and prompting. At 10,000 daily queries, even a modest 15% error rate becomes 1,500 wrong answers per day — wrong prices, wrong terms, wrong compliance guidance — going to your customers. GotBot runs continuous LLM behaviour monitoring, RAG accuracy audits, guardrail checks and compliance drift alerts. Silent AI failure ends the day we take over.
Recovery Case: Red-to-Green in 3 Weeks
“We were running our legal AI assistant on WhatsApp at scale when we encountered issues with our number’s quality rating and messaging limits. GotBot investigated the underlying Meta account issues, helped us establish a new WhatsApp sender, and developed a strategy to restore our messaging performance.
Once the new number was operational, GotBot then followed a structured three-week roadmap to get our new number in good standing, with a clear recovery strategy and ongoing monitoring throughout the process. Our number has since achieved an excellent quality rating, giving us greater confidence in our WhatsApp operations.GotBot’s technical expertise, proactive support, and understanding of the WhatsApp Business Platform have been invaluable. We would confidently recommend them to any organisation looking for a reliable WhatsApp and conversational AI partner.”
My AI Lawyer / Legal & Tax approached GotBot after their WhatsApp Business API number became restricted and subject to limited usage, significantly impacting the ability to communicate with customers at scale.
The challenge was not simply to restore the number, but to establish a healthier WhatsApp environment that could support increasing volumes while maintaining compliance with Meta’s WhatsApp Business policies.
GotBot developed and implemented a structured recovery and optimisation process designed to restore the number’s standing while preserving the client’s existing business use case.
The GotBot Solution
New WhatsApp Business Number: GotBot established a new WhatsApp number within the client’s existing business profile, creating a clean environment from which to rebuild engagement and usage.
Strategic Outbound Engagement: Rather than immediately exposing the new number to high volumes, GotBot implemented carefully controlled broadcasts to selected user groups. This allowed the number to build a positive engagement history while monitoring user responses and feedback.
Gotbot Impact
Restored - WhatsApp Business API number from a restricted state
Stabilised - Inbound and outbound WhatsApp activity through controlled workflows
Optimised - Existing automation without changing the client's core use case
Scaled - WhatsApp throughput as the number returned to good standing
A Smarter Way to
Own Your Conversational Layer
GotBot doesn't just set up your WhatsApp Business API and AI.
We monitor it, defend it and keep it running clean for as long as you're a client.
By running daily hygiene on your WhatsApp number and your AI conversational layer, GotBot removes the risk of silent drift, protects your account health, and keeps your team focused on growth — not firefighting.
Daily WhatsApp quality monitoring plus continuous LLM behaviour audits — so your account stays Green, your AI stays accurate, and your team never gets surprised by Meta throttling or AI hallucinations.
Weekly LLM behaviour audits catch hallucinations, prompt drift and RAG staleness before your customers see them. Enterprise clients typically cut hallucination rates by 50–65% inside the first quarter of GotBot hygiene monitoring.
Consulting Solution Highlights
GotBot monitors your WhatsApp Business number's quality rating (Green, Yellow, Red), messaging tier, template rejection rate and account status every day, with alerts before Meta downgrades your tier. When quality slips, we act — before your messaging limit gets capped.
A downgraded quality rating is silent until it's terminal. Most brands only discover the problem when campaigns collapse. Daily monitoring catches drift in the first 48 hours, when it's still fixable.
GotBot runs continuous audits on your AI assistant's accuracy — hallucination frequency, prompt drift, RAG source freshness, off-brand response rate, compliance breach detection, escalation-to-human quality. Every audit produces a fix list and a rerun-safe deployment.
LLMs decay. Sources go stale. Prompts drift. Without ongoing hygiene, your AI slowly gets worse and no one knows until a customer complains. GotBot runs the checks that keep AI production-safe.
As an official Meta Business Partner, GotBot has direct escalation channels to Meta that reseller-tier providers don't. When your account is throttled, downgraded or blocked, we work directly with our Meta contacts to diagnose, defend and restore.
Meta's general support process is slow and opaque. Direct partner escalation cuts recovery time from weeks to days — and in some cases turns 'permanently deleted' into 'reinstated with reputation intact.'
Case Study
WhatsApp Business API restored — no new number, no new BSP
A restricted WhatsApp Business API number had cut Legal & Tax's AI legal assistant off from its users. GotBot ran a structured 5-phase recovery with Meta — new business verification, template audit, measured opt-in outbound, and a quality-rating repair plan moving them from restricted to scaling in three weeks, on the same number.
Changes to their WhatsApp number or BSP
From restricted to scaling outbound
Structured Meta recovery process
Rather than migrating to a new number or BSP, we re-earned Meta's trust on the existing one. The 5 phases: (1) new business verification with corrected documents, (2) full template library audit and resubmission, (3) strategic outbound to opted-in users only, (4) daily quality-rating monitoring with Meta, (5) measured ramp back to full messaging tier. Legal & Tax kept their number, their history, and their users.
FAQs
Still have questions?
Meta uses machine-learning models to score every WhatsApp Business number in near-real time — quality rating, block rates, report rates, template compliance and commerce violations. When quality signals drop, Meta downgrades the number's quality rating (Green → Yellow → Red) and reduces the daily messaging limit.
Sustained poor signals lead to full account suspension or permanent deletion. GotBot monitors these signals daily and acts before Meta takes action.
Every WhatsApp Business number has a quality rating that Meta recalculates continuously over roughly the last 7 days — Green (high quality), Yellow (medium quality) or Red (low quality). The rating directly determines your daily messaging limit. Green numbers can scale up their sending tier (Tier 1 to Tier 4). Red numbers get capped at Tier 1 and are at high risk of full account suspension.
WhatsApp becomes the entire learning environment.
No app to download, no login to remember, no data plan needed for streaming.
An AI hallucination is when a large language model confidently produces false information — wrong prices, wrong terms, invented policies, incorrect regulatory guidance. Production LLMs hallucinate at rates between 50% and 82% depending on model and prompting.
In regulated industries (finance, insurance, healthcare), hallucinations increase compliance risk by roughly 25% and produce measurable financial and reputational damage. GotBot monitors LLM behaviour continuously to catch drift before your customers see it.
Daily WhatsApp quality score monitoring, weekly LLM behaviour audits, RAG source freshness checks, template approval management with pre-submission compliance checks, opt-in and opt-out audit trails, broadcast compliance review, direct Meta partner escalation, throttling recovery, number migration support, green tick verification and quarterly account health reviews.
Ongoing engagement, not project-based. Three enterprise clients currently rely on GotBot for this exact service.
Your conversational layer is a strategic asset.
You need simple communication tools.
Book a free audit and we'll show you where your WhatsApp number is exposed, where your AI is drifting, and what it would take to fix both — before you're the next brand calling us in a panic.