Case Studies
Compliance document completion rate
97%
Onboarding seasonal staff at scale was a logistical nightmare. Paperwork, compliance sign-offs, and induction training were all manual.
Onboarding time reduced by
Staff completing onboarding via bot
HR admin hours saved per month
GotBot built a WhatsApp-based onboarding bot that guided new employees through every step — document submission, compliance acknowledgements, induction quizzes, and payroll setup.
Employee satisfaction score
4.4 / 5
High-volume repetitive HR queries were consuming significant time from the HR team — everything from leave balances to payslip requests, onboarding checklists and policy questions.
HR query automation rate
Average query resolution time
Reduction in HR ticket volume
GotBot deployed an AI-powered HR chatbot on WhatsApp and the company's internal portal, handling first-level HR queries 24/7
Case Studies
Revenue generated (8 months)
R21.6 Million
A major bank needed to provide automated first-level customer support via webchat, while simultaneously capturing sales leads and measuring customer satisfaction — all without overwhelming the back office.
Unique users served
Total messages
Sales forms submitted
GotBot built a multi-intent chatbot covering FAQs, transactional queries, lead capture, and escalation routing — with full analytics and KPI tracking.
Loans acquired (5-month period)
R11.3 Million
A large retail bank needed to convert organic website traffic into loan applications — without adding more agents to handle webchat enquiries.
Total messages handled
Leads generated
Sales forms submitted
GotBot deployed a webchat chatbot to automate the entire loan leads generation process, capturing and qualifying leads around the clock.
Improvement
6x Faster
A South African credit provider was experiencing high inbound call volumes, with over 60% of calls asking the same three questions: current balance, interest rate, and payment due date.
Replies successfully automated
Traditional call handling time
GotBot resolution time
GotBot deployed an automated chatbot to handle these recurring queries instantly — 24 hours a day, 7 days a week.
Case Studies
Customer satisfaction improvement
Measurable uplift in CSAT
High volumes of repetitive policy enquiry calls were stretching customer service teams. Customers needed instant answers on policy details, payment schedules, and claims processes
Query automation rate
Resolution time reduction
Agent capacity increase
GotBot implemented an AI chatbot handling tier-1 queries across WhatsApp and webchat — providing instant, accurate responses 24/7 and escalating complex queries to agents.
Revenue generated
R2 Million+
An insurance provider needed to streamline client acquisition and lead qualification — reducing friction in the quote-request journey while handling high volumes during campaign periods.
Total user interactions
Sales forms completed
Unique users
GotBot deployed a chatbot across webchat and Facebook Messenger to automate the initial enquiry, capture lead data, and route warm leads directly to sales agents.
Case Study
A training provider struggled with low student participation and a heavy administrative workload for instructors.
Improvement in learner satisfaction
Student engagement
Instructor administrative workload
Gotbot was integrated with their LMS to deliver learning content, reminders, and assessments directly via WhatsApp.
Case Studies
New loans acquired (5 months)
R11.3 Million
A retail bank needed to convert website traffic into loan sales at scale — automating the full lead capture and qualification process through webchat.
Total messages
Leads generated
Sales forms submitted
GotBot's webchat chatbot handled the entire acquisition journey — from initial enquiry through to form submission and agent handover — without any human intervention at the top of the funnel.
Revenue generated
R2 Million+
A major South African retailer needed a chatbot solution to respond to an extremely high volume of users during advertising campaigns and product pushes on Facebook Messenger. They also needed automated credit checks integrated into the acquisition workflow.
Total messages processed
Unique users engaged
Sales forms submitted
GotBot built an automated workflow that took users through a guided sales journey, captured their details, submitted them to the company's dialer via a custom integration, and triggered automated credit checks — all within the chat.