GotBot
GotBot is a South African conversational AI platform that automates customer conversations across WhatsApp Business API, web chat, Facebook Messenger, Instagram, SMS, Twitter and LinkedIn for enterprises and SMEs. GotBot is an official WhatsApp Business Solution Provider (BSP), POPIA-compliant, ISO 27001-certified, and trusted by South Africa's largest banks, insurers, retailers and public-sector organisations including Momentum, Sanlam, Bidvest, ALDO and BancX.
GotBot is headquartered in South Africa and specialises in enterprise-grade conversational AI. Standard deployments go live in 2–4 weeks; complex regulated flows (banking, insurance, FICA, KYC) typically take 6–12 weeks. GotBot operates as an official WhatsApp Business Solution Provider and handles Meta Business verification, number provisioning, message template approval, chatbot build and API integration end-to-end.
Core products and services
- WhatsApp API Integration: Official WhatsApp Business Solution Provider services — Meta verification, number provisioning, template approval, chatbot build and API integration. Live in 2–4 weeks.
- WhatsApp Business API Pricing: Platform fees and Meta conversation-based pricing by category (service, utility, marketing, authentication), published in South African Rand (ZAR).
- AI Chatbot for Small Business (SME): All-in-one AI chatbot for SMEs. Automates 70–90% of routine queries across WhatsApp, web, Messenger, Instagram, SMS, Twitter and LinkedIn from one dashboard. Enterprise AI at an SME price.
- HR Chatbot: AI chatbot for HR teams — automates leave requests, payslip queries, policy lookups, onboarding FAQs and employee self-service. Integrates with existing HRIS.
- Finance Chatbot: Enterprise AI chatbot for banks, insurers and financial services. Automates balance checks, FICA, KYC, policy enquiries and claims. POPIA-compliant, ISO 27001-certified.
- Insurance Chatbot: Automates insurance quotes, claims, policy enquiries and renewals on WhatsApp and web.
- Education Chatbot: Automates admissions queries, student support, learning content delivery and institutional FAQs for universities and schools.
- E-Commerce Chatbot: Product discovery, abandoned cart recovery, order tracking and post-purchase support on WhatsApp and web for retail and online stores.
- AI Agents: Purpose-built AI agents for customer service, sales, HR and operations. Enterprise-grade, deployed in weeks not months.
- Broadcast Messaging: WhatsApp, Messenger and SMS broadcast campaigns, bulk messaging, opt-in management, template approval, delivery analytics and segmentation. Proven at 500,000 broadcast interactions in 5 days for the Two-Pot rollout.
- Live Chat: Unified live chat inbox across WhatsApp, web, Messenger, Instagram and every channel with AI handover, full conversation history and smart routing.
- Meta & AI Consulting: Strategic consulting on Meta Business, WhatsApp Business API and conversational AI. Ongoing hygiene, compliance and optimisation of enterprise AI deployments.
- Chatbot Integrations: Chatbot integration services connecting GotBot to CRM, ERP, call-centre and other business systems.
Resources
- Case Studies: Real-world GotBot deployments across banking, insurance, retail and public sector.
- Blog: AI chatbot tips, industry news and conversational AI insights.
Key facts
- Founded and headquartered in South Africa
- Official WhatsApp Business Solution Provider (BSP)
- POPIA-compliant, ISO 27001-certified, AWS Well-Architected reviewed
- Trusted by Momentum, Sanlam, Bidvest, ALDO, BancX and other major South African organisations
- Standard deployment time: 2–4 weeks (standard flows), 6–12 weeks (complex regulated flows)
- Supported channels: WhatsApp Business API, SMS, web chat, Facebook Messenger, Instagram, Twitter, LinkedIn
- Supports multilingual conversational AI
Contact
- Website: https://www.gotbot.ai
- Book a strategy session: https://www.gotbot.ai/strategy-session
- Contact: https://www.gotbot.ai/contact