Automate Up to 70% of Customer Inquiries from
One Powerful Dashboard
Turn every message into an opportunity;
Convert more leads, deliver exceptional support, and boost revenue
Automate up to 80% of Customer conversations that shouldn't need a human.
GotBot's AI agents resolve routine queries across WhatsApp, web and every channel - instantly, in-brand, POPIA-ready. Your team focuses on the 20% that actually matters. Trusted by Momentum, Toyota, ALDO and BancX.
Driving success for brands globally
Insurance Chatbot - automated claims
6 million customer conversations.
5 days. Zero incidents.
When South Africa's Two-Pot system went live, GotBot handled the surge - checking balances, walking members through eligibility, submitting documents, routing exceptions.
It's the same platform ALDO used to grow new customer signups 10x.
This is what enterprise-scale conversational AI looks like in production -
not in a pitch deck.
Throughtput
Processed 3,000 messages every 60 seconds during peak operating hours.
Uniques customer engagements
In just five days, we helped more than 117,000 customers understand exactly what they could access through the Two-Pot Retirement System.
Total claims
Claims from customers over the 5 day period
Our AI chatbots simplify and accelerate insurance claims under South Africa’s new Two-Pot legislation. They automate common customer queries, guide users through claim submissions, and provide real-time claim updates.
The result is improved operational efficiency and a better customer experience.
THE FULL CUSTOMER LIFECYCLE.
One platform.
Every stage of the customer journey.
From the first ad click to the last renewal . GotBot's AI agents work every touchpoint your customer has with your brand.
Safe, secure & built to scale every part of your business
Deploy conversational AI across WhatsApp, web and social channels with the same enterprise-grade infrastructure that SA's biggest banks and insurers trust to handle their regulated, high-volume customer conversations.
Trusted with 6 million customer conversations in a single week.
News & Media
Making waves,
one conversation
at a time.
From automating millions of messages in days to generating tens of millions in new revenue; GotBot is the AI engine powering South Africa's biggest brands.
Campaigns that used to overwhelm the sales floor now run on autopilot. GotBot captures every lead — even at 2am.
R21.6 million in 8 months. That's what happens when intelligent automation meets real customer intent.
When your campaigns go live and the messages flood in — GotBot never misses one. Every conversation is a potential sale.
FAQs
Still have questions?
Standard GotBot deployments go live in 2–4 weeks - covering discovery, Meta Business verification, chatbot build, integration testing and template approval.
Complex regulated flows like FICA, insurance claims or banking integrations typically take 4–12 weeks. GotBot Starter deployments for smaller businesses can go live in as little as 48 hours via self-serve onboarding.
GotBot is a South African conversational AI platform that helps enterprises and growing businesses automate customer conversations on WhatsApp, Web chat, Messenger, SMS and every channel their customers use. Founded in Johannesburg, GotBot is an official WhatsApp Business Solution Provider, POPIA-compliant and ISO 27001 ready — trusted by Momentum, Experian, Toyota, BancX, ALDO, Visa and USADF.
GotBot is built for the intersection of enterprise scale, regulated-industry compliance and use-case depth. ManyChat and WATI are SMB-focused and don't credibly handle regulated flows like FICA or FSCA-compliant journeys. Cue is UK-focused with a retail SMB tilt. FCB.ai is South African but financial-services-only. GotBot spans Financial services, insurance, retail, HR, education and property — with enterprise proof from Momentum, Lexus, BancX, ALDO and continental deployments like Visa and USADF.
GotBot pricing has two parts: the GotBot platform plan (scoped to your deployment) and Meta's WhatsApp conversation-based rates.
Meta charges per conversation category — customer-initiated service conversations are free, while marketing, utility and authentication conversations are billed at South African rates.
Most enterprise deployments cost less than adding equivalent human agent capacity. Book a demo for a scoped quote.
Yes. GotBot is POPIA-compliant, ISO 27001 ready and reviewed under the AWS Well-Architected framework — the same security and compliance standards required by South Africa's biggest banks and insurers.
Consent capture, data minimisation, right-to-access and right-to-erasure are built into the platform, with full audit trails on every customer interaction.
GotBot deploys AI chatbots across WhatsApp Business API, Facebook Messenger, Instagram DM, Web chat, SMS, LinkedIn, Twitter/X, Google Play reviews and any custom API integration.
Every channel is managed from a single unified dashboard with one routing engine, one reporting layer, and one conversation view - regardless of where the customer messages from.
GotBot powers customer conversations for major South African banks, insurers, retailers and credit providers — including Momentum, Sanlam, Bidvest, Experian, RCS, LifeWise, ALDO, HomeChoice, Nissan, Toyota, Lexus and BancX.
GotBot also delivered continental entrepreneur training for Visa and the United States African Development Foundation (USADF) across 12 African countries in three languages.
GotBot builds and runs AI chatbots and AI Agents that resolve routine customer queries automatically — from FICA verification and insurance claims to order tracking and payment reminders , while routing complex conversations to human agents in real time.
GotBot handles up to 80% of routine inbound customer interactions, saving teams time and cost while scaling customer service without new hires.